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FAQs

Correcting problems with adding payees manually in Bill Payment.

If you are having problems adding a Payee in Bill Payment using the manual option, the problem usually is found to be one of two things:

1. Pop-Up blockers. More often than not, people do not realize that adding a Google or Yahoo! Toolbar can introduce problems in accessing secure websites. This can also be the case with certain Internet Service Providers who provide custom Internet Explorer toolbars such as Earthlink and America Online.
   
   Additionally, Microsoft added a pop-up blocker built into the Internet Explorer browser itself. Temporarily turning off these pop-up blockers, or even third party application pop-up blockers, can determine if this is the source of the problem in accessing the site feature you are attempting to use. You can usually turn these off by going to the View -> Toolbars menu at the top of your browser. If there is not a check by that toolbar, such as Google or Yahoo, then it is not on. If there is a check, click on it to remove the check and disable that toolbar. With the built in pop-up blocker found in Internet Explorer, go to the Tools -> Pop-Up Blocker option in the menu system at the top of your browser and turn it off accordingly. At the very least, add the website https://www.Riegelfcuhb.org (Make sure to include the https: and not just http:) to your list of sites to permit pop-ups from. You should always close and restart your browser after making these changes to make sure they take affect.
    
2. Internet Explorer Security Settings. Many times when you update your PC through Microsoft, the security patches applied change your security settings. The best way to avoid this problem is to go into Tools -> Internet Options in Internet Explorer. From the window select the security tab. Select the 'Trusted Sites' icon and then click on the sites button. A new windows should appear and type the following address in the bar: https://www.riegelfcuhb.org (Again, please make sure to include the https: and not just http:) and then press 'add', then OK, and OK again. Close and restart your browser.

RIB Secure ID Frequently Asked Questions

Q: What is RIB Secure ID?
A: RIB Secure ID identifies you as the true "owner" of your accounts by recognizing not only your password, but your computer as well. If we don't recognize your computer - you've logged in from a public computer or one you haven't used before, for example - we'll ask you challenge questions as an additional line of defense to prevent unauthorized access. This superior security technology protects your identity from whatever computer you're using, whether you're at home, at the office, or on the go.

Q: Do I have to use RIB Secure ID?
A: Yes. All RIB (Riegel Internet Banking) users have to use the RIB Secure ID feature in order to access their account. Using a form of multi-factor authentication, which RIB Secure ID is, is now mandatory per Federal Regulations.

Q: I tried to login at a computer and it asked me to answer challenge questions, but I haven't set any up yet?
A: You need to make sure that you, your spouse, or any other authorized person who uses RIB communicate the answers to these questions if you wish for them to be able to authorize other computers to access RIB. It is possible that the other person has already set up the challenge questions.

Q: I often use my computer at the library to check my online banking account. Should I go ahead and enroll that computer so I don't have to answer the challenge questions each time?
A: We recommend that you do not enroll a public computer. It is better to continue to answer the challenge question.

Q: I have enrolled my PC in RIB Secure ID, but it's now asking me challenge questions when I try to login from it?
A: If you have cleared your Temporary Internet Files and/or Cache in your Browser, that computer will no longer be identified by RIB. Additionally, the above situation can also happen if you use a different browser than you normally do. To resolve the issue, simply answer the challenge questions and once logged in, go to user options, RIB Secure ID, and then re-enroll that computer.

Q: I've forgotten the answers to my challenge questions, can they be reset?
A: Yes. Please call the Credit Union at 1-800-635-6829 and let them know that you have forgotten the answers to your challenge questions. However, please be aware that resetting your account for the challenge questions is the same as if you had forgotten your account password. Once reset, you will need to log into your account using your account number and Call-24 Audio Response PIN. Once you successfully login, you will be asked to change your password on your account. Then, you will be asked to set up your challenge questions and answers.

Resolving problems logging into RIB (Riegel Internet Banking)

Difficulty logging into Riegel Internet Banking is usually caused by a faulty setting in your browser or perhaps a corrupted "cookie" file. The most common cause of a corrupted cookie is when you simply close your browser while being logged into RIB. To avoid this, please remember to always log out of RIB before closing your browser. Not only will this help prevent corrupted cookies, it is good for your personal security as well as it makes sure that your login session with RIB is closed.

The following are ideas we suggest to help resolve any problem you may be having. The first thing to try is clearing out your temporary folder as well as your cookies. You can do this in Internet Explorer by going into Tools --> Internet Options. Then click on the Delete Cookies button. Let the process finish before pressing the Delete Files button. Each process may take a few moments, so please be patient before clicking on the next button. Once you have done both, I would suggest shutting down and restarting your computer to see if that solves the problem.

If you use Firefox, go into Tools --> Options and then select the Privacy tab. Once you are within the Privacy tab, select the 'Cache' tab down below and select 'Clear Cache Now'. Once you've done that, go to the 'Cookies' tab and select 'Clear Cookies Now'. Again, please wait for the first process to completely finish before moving onto the second one as each process may take several minutes to complete.

You may also want to try the following if the above does not work:

1. If you have anti-virus and anti-spyware software you should update them and then scan your computer to see if you have any virus, trojans, etc
2. When you click on the RIB logo on our website and it brings you to the RIB logon page - Hold down your 'shift' key and hit the refresh/reload button on your browser. Make sure you are holding the shift button down while you are clicking the refresh button at the same time.
3. If using Internet Explorer, check all your Internet Explorer security settings. Make sure https://www.riegelfcu.org is not listed under the Restricted Sites tab. You can check this by going to tools --> Internet Options. Then on the Security tab, select the Restricted Sites button (red circle with line through it) and then click on the "Sites" button. See if the riegelfcuhb.org site is listed. If its not, that is good. If it is, you need to highlight it and remove it. Your list may be long, so you might have to scroll through many websites.
4. You can also try adding the riegelfcu.org website to the trusted sites list. Go to tools--> Internet Options. Select the Security Tab, then select the Trusted Sites tab. Click on the "Sites" button and see if the https://www.riegelfcu.org website it listed. If its not, type the address exactly like this: https://www.riegelfcu.org and then click the add button. Then OK and try that.

After 3 and 4, before trying to log into RIB you should shut down the browser and reboot your PC. This will ensure the settings took hold if you changed them.

What do I do if my RIB Password is forgotten, lost or stolen?

If you believe your PIN and/or Password has been lost or stolen, call us at 800-635-6829, or write: Riegel Federal Credit Union 515 Milford-Warren Glen Road Milford, New Jersey 08848

What do I need in order to use Riegel Internet Banking?

In order to use Riegel Internet Banking, you must first have a connection to the Internet. This may be either a dial-up or broadband connection. A broadband connection is recommended for the fastest, most efficient home banking session. ISPs can be a local data communications company or a national provider. You will also need to have a Call24 PIN Number set up with Riegel Federal Credit Union.